Effective date: 01/01/2026

This Refund & Returns Policy applies to business-to-business (B2B) transactions made with:

Nyrova Trading Ltd (“we”, “us”, “our”)

Contact: sales@nyrovatrading.com

Important: We operate as a trade-only supplier. Consumer cancellation rights do not apply to B2B purchases.

1. Returns eligibility (trade customers)

We accept returns only where:

• Items are delivered damaged in transit

• Items are faulty/defective

• We have supplied incorrect items (wrong SKU/quantity)

We do not accept returns for “change of mind”, over-ordering, slow-moving stock, or pricing changes after purchase, unless agreed in writing in advance.

2. Timeframes to report an issue

To be eligible for a return/refund, you must notify us within:

• [48] hours of delivery for shortages, incorrect items, or transit damage (with photos)

• [7] days of delivery for faults identified on initial inspection

• Warranty/defect issues discovered later will be handled case-by-case depending on the product and the manufacturer’s terms.

3. Return authorisation (RMA required)

All returns must be authorised before sending anything back.

Email sales@nyrovatrading.com with:

• Order number / invoice number

• Product name(s) and quantity

• Reason for return

• Photos (outer box + labels + product/lot/batch where relevant)

If approved, we’ll issue return instructions and an RMA reference. Unauthorised returns may be refused and returned to sender.

4. Condition of returned goods

Unless the return is due to our error or a confirmed defect, returned items must be:

• Unused, unopened, and in resellable condition

• In original packaging with all inserts, seals, and labels intact

• Packed securely for transit

5. Non-returnable items

Unless faulty or supplied incorrectly, we cannot accept returns for:

• Hygiene-sensitive products and cosmetics/skincare where seals are broken

• Perishable/expiring goods (where applicable)

• Clearance/discounted lines marked “final sale”

• Special-order items or items sourced specifically on request

6. Shipping costs & risk

• If the return is due to our error (incorrect item) or a verified fault/damage: we will cover/credit reasonable return shipping (method agreed with us).

• For all other approved returns: the customer is responsible for return shipping costs.

• Returned goods remain the customer’s responsibility until received and inspected by us. We recommend tracked/insured shipping.

7. Inspection and outcomes

Once returned goods are received, we will inspect them. If approved, we will provide one of the following (at our discretion):

• Replacement

• Credit note (trade credit)

• Refund to the original payment method

8. Refund / credit timing

Approved refunds or credit notes are usually processed within [10] business days of inspection/approval.

Bank processing times can vary.

9. Deductions / restocking (optional)

If we agree to a discretionary return (not due to our error/fault), we may apply:

• A restocking fee of up to [__%]

• Deductions for missing packaging, damaged boxes, or unsaleable condition

(If you don’t want this, remove this section.)

10. Contact

For returns and refund requests, contact:

Nyrova Trading Ltd

Email: sales@nyrovatrading.com